Welcome to N2G's Pay Later FAQ article! We are glad to provide our customers with a very useful method of payment that we hope to help alleviate the stress in paying up front. This article aims to answer your most common questions about this Pay Later feature!
How do I know an item is eligible for Pay Later?
If the blue Pay Later Logo is on the page, then this option is available!
How do I pay for my Pay Later?
You can find your Pay Later Orders over in "My Account" -> "Order history and details"
Are all items eligible for Pay Later?
Great question! Most pre-order items will have a Pay Later option as depicted above. However, certain items may not have this available and will require an immediate payment instead.
Can I make my Pay Later in a currency other than Japanese Yen?
You will be able to see the equivalent price in another selected currency upon selection. However, upon confirming your Pay Later order, the order will only be generated in Japanese Yen. In other words, we require that Pay Later orders be made only via Japanese Yen.
Why am I not being offered my local currency when paying for a Pay Later order made in the past?
In the past we used to have Pay-Later pre-orders registered in any currency. However, because foreign currency rates vary in time, this created many accounting problems where the final amount settled did not equal the original amount in JPY. Because we are a Japanese company operating in JPY, our item and shipping prices are indexed in JPY, and we are now requiring our customers to settle the exact same amount in JPY that they reserved at (using a Pay-Later pre-order).
What happens if I do not pay my Pay Later order by the deadline?
In the case you forget to pay your Pay Later order, the system will automatically cancel your order returning your reservation for said item stock back to the system. If you still wish to purchase said item, you can always remake your order normally for the item provided it still is in stock. The Pay Later deadline will always be on the 14th of the item's release date month.
What happens if I cancel too many Pay Later Orders?
Accounts with a greater ratio of cancellation than paid Pay Later Orders may be banned from this privilege.
What happens to the Pay Later Deadline if the pre-order release date has been postponed?
In most cases, the deadline will not change and we will still expect you to make the payment by the deadline. For more information click here!
I paid for my Pay Later but why does the status not change?
We are sorry if you encounter this bug which often occurs for customers paying with EBANX for multiple Pay Later Orders. In this case, please wait 1-2 business days as our team will do manual checks on all payments received and will link any Pay Later Orders that were not linked by the Pay Later Payment. If your Pay Later order status does not change to "pre-order Payment Accepted", please send us a ticket with your Payment Order Reference ID and your Pay Later Order Reference ID so we can correct the link for you!
What happens if my Pay Order button disappears for my Pay Later?
Please send us a ticket via customer support so our team can investigate this issue.
Can I use Loyalty Vouchers on Pay Later orders?
Vouchers must be applied at the time of making the Pay Later order. When you choose to pay for your Pay Later order sometime in the future, you will not be able to use your voucher.