Nin-Nin-Game.com Support

Articles 21

• What should I know before placing an order?
• My Private Warehouse FAQ
• Before Sending My Ticket
• My package looks damaged, what solutions can you offer?
• ID Verification FAQ

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Account 6

• Why Was My Account Terminated
• Is It Possible to Have Multiple Accounts?
• How Can I Close My Account?
• Trouble Logging Into My Account
• Create a Nin-Nin Game account

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Used and Second Hand Items 4

• Where Do Your Pre-Owned Items Come From?
• What does the term "second-hand" or "used" mean ?
• Why Are Used Item Prices Different?
• How to Check If an Item is New or Used/Second Hand?

Shipping 20

• I’ve Paid, But My Order Is Still Pending Shipment – What’s Happening?
• Returns
• What Does It Mean if My Package is in Retention?
• Shipping Costs
• How Can I Find the Tracking Number for My Order?

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Shipping Methods 6

• How Can I Change My Shipping Method?
• Which Shipping Methods Can I Choose for My Order?
• A Guide to Our Shipping Methods
• What is Euro-Logistics?
• What is Duty Paid DHL ?

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Payment 14

• Accepted Payment Methods
• Issues with your PayPal account
• When Should I Pay?
• Can I pay in a different currency than Japanese Yen?
• Why is my payment taking longer to process?

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Announcements 14

• Shipping Delays (January 2026)
• U.S. Shipping Resumes via DHL DDP
• USA (IMPORTANT): Resumption of FedEx/DHL Shipments to the USA
• Golden Week Closure : May 3rd, 5th & 6th
• Update for Mexican Customers Regarding FedEx/DHL Delivery and Customs Clearance - January 2025

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