Cancellations, Refunds & Claims

Cancellation and Refund Policy and FAQ
What is your policy regarding cancellations and refunds? In Stock Items  If you contact us within 24 hours after placing the order, a full refu...
Wed, 9 Apr, 2025 at 7:34 PM
What should I do if my parcel or item arrives damaged or incomplete?
If your parcel arrives damaged, an item is missing, or a product is damaged when you open the package, please contact our Customer Service team within 7...
Wed, 14 Oct, 2026 at 3:25 PM
My Item Broke After Opening. Can I Get a Refund or Replacement?
Our damage and defect coverage applies to items that are already damaged or defective when received. If you notice that a figure is broken, cracked, det...
Sat, 10 Oct, 2026 at 12:26 PM
My Figure Joint Feels Too Tight or Too Loose
If a Joint Feels Too Tight Some joints may be intentionally firm, especially on articulated figures. A tight joint does not automatically mean that the ite...
Fri, 16 Oct, 2026 at 5:20 PM