Nin-Nin-Game.com Support

If your order is taking longer than expected, please feel free to contact our customer support team for further details. On average, most orders are shipped...

Once your order is shipped, it is considered final and cannot be returned or exchanged. However, in certain situations, if your package is undelivered and r...

If your package is in retention, it means that it is currently being held by the postal service. To resolve this, please reach out to your local post office...

Shipping fees provided at the time of order are only indicative, especially for pre-order items. The final shipping costs will be confirmed once the item is...

You can find the tracking number in the shipping confirmation email sent to you once your order is on its way. It is also available in your customer account...

If the tracking for Japan Post, FedEx, or DHL is invalid, it's likely that the carrier has not updated the tracking information yet, especially if y...

Please note that certain shipping methods may not be available for all orders, depending on the destination and the selected shipping method. Some countries...

We offer worldwide shipping. However, certain items, including flammable goods and products containing lithium-ion or rechargeable batteries (such as handhe...

Currently, we do not offer a service to pick up orders directly from our warehouse or office in Osaka. However, we can arrange for your order to be sent to...

Items with the same release date within the same month are eligible to be combined together. Please note that the system is currently unable to prepare y...