What is the purpose of a Payment Validation Check?
Some payment platforms we offer, such as EBANX and Adyen, require additional processing time for certain payments to be verified. As a result, your order status may not be updated immediately and may require additional time until the transaction has been completely verified.
1. Why do I need to verify my identity?
ID checks are a crucial security measure in e-commerce and serve multiple purposes in keeping customers safe. Here’s why they are important:
Protection Against Identity Theft: By verifying the identity of a person making a transaction, businesses can help protect customers from identity theft. Ensuring that the person conducting the transaction is indeed who they claim to be helps in catching and preventing identity thieves from exploiting stolen personal details.
Accuracy of Delivery: Verifying an individual’s identity and address ensures that products are delivered to the rightful owner and to the correct location. This reduces the instances of mis-delivered items or disputes about receipt of goods, enhancing customer satisfaction and trust.
Secure Transactions: ID checks add an extra layer of security to transactions. This reassurance can improve customer confidence in the safety of our platform, making consumers more comfortable with making purchases, especially high-value or sensitive transactions.
Prevention of Fraud: ID checks help to prevent fraudulent activities by ensuring that the person making the transaction is the rightful owner of the credit card or payment account being used. This is especially important in an age where identity theft and credit card fraud are common. By requiring a form of identification, we can verify that the purchase is authorized by the cardholder, reducing the risk of fraudulent charges.
In summary, ID checks serve to protect both the business and its customers by ensuring that transactions are legitimate, authorized, and secure, thereby maintaining a safe shopping environment.
2. What documents are required for ID verification?
We will ask you for the 3 following documents:
- A photo of you holding your government issued ID (e.g., passport, driver's license).
- A close-up photo of the government-issued photo ID.
- If your ID does not include your billing address, a document that verifies it, such as a utility bill. Note that your billing address may be different from your shipping address.
Please note that it is acceptable to cover any sensitive information on your documents; however,your ID photo, your full name and address must remain clearly visible.
3. How do I submit my ID documents?
Documents can be attached in .JPEG or .PDF format and sent via email to our customer service team. Please ensure that all copies are clear and legible to avoid delays in the verification process.
4. Is my personal information safe?
Absolutely. We take your privacy seriously and handle all personal information. Documents provided for ID verification are used strictly for that purpose and are processed through secure channels.
5. How long does the verification process take?
The verification process typically takes 2-3 business days after you have submitted your documents. Once verified, we will proceed with processing your order. Please note that during sale periods and Japanese holidays, the processing may be slightly delayed.
6. What happens if I do not provide the required ID?
Failure to provide necessary identification documents may result in delays or cancellation of your order. We recommend providing the requested documents promptly to ensure there are no disruptions to your order. If you are uncomfortable with this process, please contact our customer service team—we may be able to offer an alternative payment method. If no alternative is suitable, we will proceed with a full refund of your order.
7. Can I trust Nin-Nin-Game.com with my ID documents?
Yes, you can. We are committed to maintaining the highest standards of security and confidentiality. Only authorized personnel have access to your documents, and we use encrypted systems to store and process your information.
8. Will I need to verify my identity for every purchase?
ID verification is typically required only for large transactions, purchases of limited edition items, or when our security systems flag a transaction as unusual. Once the ID Verification process has been completed, you will not be required to submit documents for your future orders.
9. How long do I have to provide the documents?
You have 14 days from the date of our initial email to submit the requested documents or request a cancellation and refund. If we do not receive a response within this timeframe, your order will be canceled and fully refunded.
If you have any further questions or require assistance, please do not hesitate to contact our support team.