If your order is marked as having a "Payment Error", it may be due to the payment method used and how the transaction was processed.
- If you used PayPal, this status can sometimes occur due to a miscommunication between our website and PayPal, especially when the payment is made via mobile device or over an unsecured network. In these cases, please allow up to 2 business days for us to verify and validate the payment manually. If you do not see an update after that time, please contact our customer service team.
- If you used Ebanx, this means the order was automatically canceled because the payment did not go through successfully. As a result, the system has marked the order as invalid. If you would like to proceed with your purchase, we recommend placing a new order and making sure your payment method is correctly applied during checkout.
Should you need any help or further clarification, our team is here to assist you, feel free to reach out!