Some products sold on Nin-Nin Game, including Blind Boxes, Gashapon, Trading Figures, and other collectible series, contain items randomly selected by the manufacturer.


What Does "Randomly Selected by the Manufacturer" Mean?

Some product descriptions may include information such as:

"1 Box = 6 Packs (Randomly selected by the manufacturer)"

This means that the box contains 6 packs, but the contents of each pack are determined randomly by the manufacturer.


Please note that:

  • We cannot select specific characters, designs, colors, or variations on your behalf.

  • Duplicate items may be included in the same box.

  • The contents may vary from one box to another.

  • We cannot guarantee that you will receive a particular character or variation.


Does Purchasing a Full Box Guarantee a Complete Set?

No, purchasing a full box does not automatically guarantee a complete set of all available characters or designs.

Even if a series contains 6 different designs and you purchase a box containing 6 packs, you may receive duplicate items rather than all 6 unique designs.

A complete set is only guaranteed when explicitly stated in the product description.

Otherwise, the assortment remains random, regardless of how many packs or boxes you purchase.


Can Nin-Nin Game Open the Boxes to Check Their Contents?

Unfortunately, no, we cannot open sealed products to identify their contents, select specific items, or rearrange the assortment.

Our products are supplied according to the manufacturer's distribution conditions, and we cannot modify their contents.


Can I Request a Replacement or Refund if I Receive Duplicates?

Unfortunately, duplicate items or incomplete sets resulting from random manufacturer selection are not considered product defects or shipping errors.


For this reason, we cannot offer replacements, refunds, or compensation if:

  • You receive duplicate characters or designs.

  • You do not receive the specific character or variation you wanted.

  • Your box does not contain a complete set.

  • You receive a different assortment than expected.

This applies as long as the product received corresponds to the random assortment described on the product page.


What Should I Check Before Purchasing?

We strongly recommend carefully reviewing the product description before placing your order.

In particular, look for indications such as "Random," "Blind Box," "Randomly Selected by the Manufacturer," or "Complete Set."


Unless a complete set or specific variation is explicitly guaranteed in the product description, all contents should be considered random.