Once a standard order has been confirmed, we cannot:
Add additional products to it
Combine it with another confirmed order
Split it into several separate shipments
Each standard order must therefore be processed as originally placed. If the order contains several items, it will ship once all items are available.
Can I Remove One Item From the Order?
You may request the cancellation of an individual item from the order.
However, this is treated as a cancellation and is therefore subject to our standard cancellation policy and any applicable cancellation fees.
Once the item has been cancelled, the remaining items will stay in the original order and will be shipped once they are all available.
Please note that cancelling one item does not allow the order to be reorganized into multiple separate shipments.
What if I Want More Flexibility?
My Private Warehouse is designed for customers who would like to choose later which available items to ship together.
Only orders originally placed with My Private Warehouse can be combined with other My Private Warehouse orders.
A standard shipping order cannot be combined with a My Private Warehouse order, and a standard order cannot be converted to My Private Warehouse after confirmation.
If you expect to combine products released at different times, we recommend selecting My Private Warehouse for each order when placing them. This gives you more flexibility to combine available items later or ship them separately if one product is postponed.