Express Delivery Options
| Feature | FedEX/DHL | EMS |
|---|---|---|
| Estimated Delivery Time | 2-6 business days (varies by country) | 3-7 business days (varies by country) |
| Online Tracking | Available | Available |
| Compensation for Loss/Damage | Yes | Yes |
| Restrictions | - Complete and correct address required for delivery. - Cannot ship rechargeable or dry cell batteries. - A signature is required upon delivery. | - Cannot ship non-built-in rechargeable battery items. |
| Service Notes | - Fast and reliable. - Highly recommended. - Offers On-Demand Delivery options | - Fast and reliable. - Highly recommended. |
| Claim Process | Claims must be filed within 1 month from shipping date. | Claims must be filed within 2 months (may vary by country). Shipping damages or wrong deliveries must be reported within 1 week. |
| Investigation of Non-Delivery | After 2 weeks, investigation can be requested. | After 3 weeks, investigation can be requested. |
Japan Post Delivery Comparison
| Feature | Airmail | Surface |
|---|---|---|
| Estimated Delivery Time | 2-6 weeks (varies by country) | 3-7 months |
| Online Tracking | Yes | Yes |
| Compensation for Loss/Damage | Up to 10,000JPY | Up to 10,000JPY |
| Restrictions | - Maximum total length: 90 cm (all 3 sides combined). - Maximum weight: 2 kg | May not be available for larger shipments to specific countries. |
| Service Notes | - Fast and affordable with tracking. - Recommended for most customers. | - Economical, slower service with tracking. - Not recommended for delicate items. |
| Claim Process | Claims must be submitted within 6 months of shipment date. - Report shipping damages or wrong deliveries within 1 week. | File a claim within 6 months of shipping. - For damages or misdelivered items, contact us within 1 week. |
| Investigation for Non-Delivery | Possible after 2 months from shipping date | Can be initiated 3 months after shipping (90 days) |